At Top Notch Mobile, we believe you deserve clarity when it comes to how your personal information is handled. This brief summary outlines the key points of our Privacy Statement. It doesn’t cover every detail, so we encourage you to read the full Privacy Statement for complete information.
We collect personal information to deliver our products and services effectively. The information we gather depends on the services you use, how you interact with us, and our ongoing relationship with you.
At times, you may provide us with personal information about others. If so, we rely on you to let them know that their information has been shared with us and direct them to this Privacy Statement.
We collect personal information in three key ways:
1. Directly from you or your authorised representative
For example, when you complete online forms, engage in chat support, or use our products and services.
2. Automatically through your interactions
When you access or use our platforms, networks, or systems.
3. From other sources
Such as service providers, related organisations, regulatory bodies, or publicly available information—including social media.
Your personal information is primarily used to provide and manage our products and services. We also use it for essential business purposes, including:
Administration and account management
Identity verification and security
Fraud prevention and compliance
Marketing and communication
Service improvement, performance analysis, and product development
We are dedicated to keeping your personal information safe. Our security measures include a mix of advanced technology, strict access controls, and robust internal policies to prevent unauthorised use or disclosure. These measures are regularly monitored and updated.
We may share your information with trusted partners who help us deliver our services—such as suppliers, contractors, agents, and service partners. In some situations, your information may also be shared with financial institutions, credit reporting agencies, or corporate partners.
If your information needs to be transferred overseas, we ensure that the receiving organisations apply privacy standards equivalent to ours.
You have the right to access and update your personal information at any time. Keeping your details accurate helps us provide you with a better and more seamless service.
If you have questions, concerns, or wish to make a privacy-related complaint, please contact us. We aim to resolve all issues quickly and fairly. Should you remain dissatisfied, you may also contact the relevant authorities, such as the Telecommunications Industry Ombudsman (TIO) or the Office of the Australian Information Commissioner (OAIC).
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